Refund
Refund Policy
For Nalgene customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to nalganea.shop.
Nalgene: exceptions
This exceptions section covers orders and visits through nalganea.shop for Nalgene. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
Our approach at Nalgene to refund timing
The following refund timing guidance applies to the Nalgene storefront at nalganea.shop. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
Nalgene: support
For purchases made through nalganea.shop, Nalgene applies the following guidance on support. For return or exchange assistance, contact Support@Nalganea.shop or 3016856588.
Details from Nalgene on condition of returns
The following condition of returns guidance applies to the Nalgene storefront at nalganea.shop. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
Details from Nalgene on eligibility
Customers using nalganea.shop can rely on the following Nalgene guidance about eligibility. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
order problems at Nalgene
For purchases made through nalganea.shop, Nalgene applies the following guidance on order problems. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
Nalgene: starting a request
The following starting a request guidance applies to the Nalgene storefront at nalganea.shop. To start a return or exchange, contact us at Support@Nalganea.shop before sending the item. Once the request is approved, Nalgene will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
Merchant Information
Business name: Nalgene
Brand name: Nalgene
Email: Support@Nalganea.shop
Phone: 3016856588
Physical address: 291 Coal Ave, Carbonado, Washington, 98323, United States